Our Vision
Nonconformists, committed, entrepreneurs, responsible, we cultivate difference and advocate the uniqueness that each person has within themselves. Guitars Rebellion is not a "generalist" brand but a "specialist" one. Enriched by the diversity of our brands and our talents, we put our expertise at the service of musicians to guide them in their passion. Music is a major art, an opportunity, it promotes diversity and brings people together. We share it with you. Join the Rebellion!
Our Values
Guitars Rebellion bases its activity on business principles that respect the environment and people. These allow us to offer you a unique customer experience and exclusive services that are part of our sustainable development and fair trade policy. With us, you will only find products selected for their quality, reliability and originality. This is why we are selective, demanding and only offer high-end, ultra-quality brands. Our instruments benefit from artisanal or limited and environmentally friendly manufacturing. They are long-lasting by prioritizing quality and not quantity. We constantly seek excellence in our service and in our employees in order to satisfy you and safeguard the precious resources that allow us to offer you some of the best instruments in the world. Always on the move, we constantly question ourselves to offer you the latest innovations, unusual products and creative brands that we find. We are service providers for our customers, but above all trusted partners.
Our Missions
Resellers, wholesalers and consultants, we are specialists in sales, distribution and manufacturing. Whether you are a professional musician, an enlightened amateur or a complete beginner (we all started one day!), our mission is to provide you with expert advice and to stick as closely as possible to your expectations. Our perception of the music industry and our skills accompany you on a daily basis. We cannot do "everything" and do not have the answer to everything, but what we do, we do it perfectly! We guarantee it.
Our actions, our commitments
Making a difference means respecting and safeguarding our wealth and what allows us to satisfy our passion, while protecting our future. Not wasting and committing to an eco-responsible approach over the long term by reducing our carbon footprint as much as possible is essential. We strive to do this every day. This, through strategic choices for ourselves and the majority of our business partners.
Partners I Logistics
We ship and import to and from all over the world. It is a daily challenge to deliver to our customers thousands of kilometers away, as global logistics is a complex mechanism. To do this, we favor connections with the shortest possible transit times, in order to minimize our carbon footprint as much as possible during the transport of our goods.
Export
We work with UPS (Carbon Neutral option) for a large majority of our sustainable deliveries to our customers. The UPS Carbon Neutral process is certified by Natural Capital Partners. This certification is awarded to companies whose CO2 emissions have been measured and reduced to zero in accordance with the CarbonNeutral Protocol.
Import
100% of our import freight from Japan is shipped via Japan Airlines and ANA. JAL has set up a program called Carbon Offset that supports projects aimed at reducing CO2 emissions. ANA uses sustainable synthetic kerosene, which contributes to reducing its CO2 emissions by 50% by 2050. For the USA, we use different service providers who share our values and offer fast and eco-responsible connections.
Packaging
100% of our boxes are made in France, by a family owned company, FSC certified - 100% made from recycled materials. We only use custom packaging, made specifically for us. From a simple small box for a pedal, to large boxes for our exceptional instruments.
Come & Play. Your personalized appointment.
For all information regarding Come & Play personalized appointments, please click on the following link. Contact us to book your slot. Come & Play is your new guitar experience.
FAQs
GENERAL
Contact us by phone during business hours or by email. Whether for a technical question, for a specific search, a generic question or because you are lost, we are here for you, with the best possible answers.
With pleasure! For this, you must make an appointment in advance because it is our mode of operation. To make an appointment, nothing could be simpler, just give us a call or send us an email. We reserve a time slot for you, you can come with your instrument if you wish. During this appointment, you are all alone! It's just for you.
We are located in an extremely well served district of Paris, a stone's throw from the banks of the Seine. You can come very simply:
- By car: Ring road, exit Porte d'Ivry. There are several parking lots in the area.
- By metro: Line 14, Station - Bibliothèque François Mitterrand, exit number 3
- By tram: T3A - Avenue de France
- By RER: Line C - François Mitterrand Library, exit number 3
- By Bus: 25, 62, 64, 71, 89, 132 and 325
Usually, no. However, we may have a used model if it is a rare or highly sought-after model, but this remains exceptional. We generally only sell new items.
Yes, no generic catalog photos with us. Each guitar is photographed in great detail, each serial number is documented. On average, around 20 HD photos are available, as well as 4K videos.
Better than that! We check each instrument upon receipt, at our warehouse. Each instrument is set up and ready to play at our showroom. When you place a remote order, we re-check the instrument again, pamper it and adjust it to perfection before loading it into the truck. Same thing for amps which are systematically checked upon receipt and before shipping.
247/5 000Of course! Feel free to ask us when you place your order. If it is an “exotic” setting, please contact us before validating your basket. We will confirm if we have what you need in stock and if there is nothing to prevent it.
ORDERS & RETURNS
Log in to our site and select your country via the popup that appears on the home page. If it does not appear, select your country at the bottom of the page using the dedicated menu. Create your account, that's it, you're ready!
For an online purchase, you can pay by: CB, VISA, MasterCard or bank transfer. For an in-store purchase, you can pay by: CB, VISA, MasterCard, cash and bank transfer.
Not yet. It is under consideration, we are actively looking for the best solution for our customers.
Every day, worldwide. Do not hesitate to contact us if you have a specific request, we will get back to you as soon as possible.
Delivery is generally free if your order is destined for France or Europe, except for very specific products (oversized or extremely heavy packaging) which cannot pass through standard sorting lines. Orders destined for the whole world and the French overseas departments and territories benefit from deliveries calculated at the payment stage.
How and when do you ship orders?
Click & Collect orders are available during opening hours and are usually ready within 2 hours. Generally speaking, it is best to tell us the time slot that suits you when confirming your order. A specific field is dedicated to this purpose. If you cannot collect your order within 48 hours, please let us know in advance.
No problem, refer to the procedure described on this link.
No, unfortunately this is not possible. When you buy in store, you get all the information on site and you can try the product directly. So there is no return possible. However, we can offer a credit, in certain cases, under conditions.