We accept major credit cards like VISA and Mastercard (NO Discover and American Express) and cash.
For customers ordering merchandise via phone/internet, we will accept only Bank Wire Transfer (Paypal, 600 euros maximum). Please contact us / e-mail us if you wish to place an order. To order a guitar that is not in stock, or a custom guitar, the deposit must be at least 50% of the total. It is non-refundable.
We Ship To Your Door!
When you see this on our website, the product you're looking at is in stock and ready to ship immediately (after having received your payment). As long as we receive your order before 3pm, we usually have no trouble getting it out the door the same day. If for some reason there is a delay processing your order, we will contact you right away.
If this message appears on a product's page, we are currently backordered on that item. It's likely that we will have it in stock again (about 1 to 5 weeks); usually these items are already on their way to us. You may still purchase an out-of-stock item on the website, and we will send it to you as soon as possible. For a detailed ETA on any item, feel free to email us.
Packaging, Shipping and Tracking
Most items ship in the original manufacturer's box. Every item that leaves our store is professionally packed. Guitars that do not come with a case are double boxed. We ship many items every day, and our shipping department knows how to keep your gear safe during transit. We use french postal services for all small packages, UPS for guitars and amps. A tracking number will be provided the day we ship your order.
International shipments are generally subject to Customs Duties (VAT Charges). Customers should consult Customs in their own country about these additional charges prior to purchasing.
Damaged Goods and Returns
If an item arrives with any issue or amount of damage not disclosed prior to purchase, please hold the item, be sure to retain all packing materials and contact us immediately. We will arrange for the item to be picked up and inspected immediately. Please do not send the item back yourself unless instructed by us, this will greatly complicate the process. We will work with you to replace the item or refund you in full if the item is not replaceable.
We visually inspect every item before it is packed for shipment. If you believe you have received a damaged or defective product, please contact us immediately. Guitars and other equipment returned to us with pick marks, "buckle-rash", or any other damage or evidence of use may be subject to a restocking fee of up to 35%. We reserve the right to refuse any return if we determine the item has been misused. You will be responsible for all shipping charge for the return of your item. In addition, please note that we do not accept returns and cancellations of your order once your payment has completed, unless the item is defective.